Terms & Conditions

These General Terms and Conditions (GTC) apply to all orders placed through the online shop at www.artecke.com. The seller is:

Artecke GmbH

Richard-Kirchner-Strasse 22

34537 Bad Wildungen, Hesse, Germany

Email: contact@artecke.com

By placing an order, you agree to these terms. The contract language is English.

The order process works as follows:

1. Browse our products and add items to your shopping cart.
2. Review your shopping cart and proceed to checkout.
3. Enter your delivery and billing address and select a payment method.
4. Review your complete order, including all prices, shipping costs, and applicable taxes.
5. Confirm your order by clicking the "Place Order" button. This constitutes a binding offer to purchase.
6. You will receive an automatic order confirmation email. The purchase contract is concluded when we send a separate order acceptance or ship the goods.

We store the contract text and will send you the order details and our GTC by email. You can also access these terms at any time on our website.

All prices displayed on our website are final prices and include 19% German VAT (Mehrwertsteuer) in accordance with the Price Indication Regulation (PAngV).

Shipping costs are not included in the product price and are stated separately during the checkout process before you confirm your order.

Where discount prices are shown, the struck-through price represents the lowest price at which the product was offered in the last 30 days, in compliance with the EU Omnibus Directive (Directive 2019/2161).

Shipping Costs

• Orders over EUR 100: Free standard shipping within the EU.
• Orders under EUR 100: Flat-rate shipping of EUR 9.99 within the EU.
• Shipping to countries outside the EU may incur additional charges and customs duties, which are the responsibility of the buyer.

Delivery Times

• Germany: 2-4 business days
• EU countries: 5-10 business days
• Rest of world: 10-20 business days

Delivery times are estimates and begin after the order has been confirmed and payment received. For handcrafted or made-to-order items, longer delivery times may apply and will be indicated on the product page.

We accept the following payment methods:

• Credit card (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Klarna (Buy Now, Pay Later)
• Bank transfer (SEPA)

Payment is due immediately upon order confirmation. All payment transactions are processed through secured, PCI-DSS-compliant payment providers.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

• Goods that are made to the consumer's specifications or clearly personalised.
• Sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery.
• Goods which are, after delivery, according to their nature, inseparably mixed with other items.

The statutory warranty rights (Gewaehrleistung) apply. If an item is defective at the time of delivery, you are entitled to the following rights under sections 437 ff. of the German Civil Code (BGB):

• Subsequent performance: You may request repair or replacement at our discretion.
• Withdrawal or price reduction: If subsequent performance fails, you may withdraw from the contract or reduce the price.
• Damages: You may claim damages under statutory provisions.

The warranty period for new goods is 24 months from delivery. Please note that as our products are handcrafted, minor variations in colour, size, and finish are part of their character and do not constitute defects.

We are liable without limitation for damages caused intentionally or through gross negligence, as well as for damages arising from injury to life, body, or health.

In case of slight negligence, we are only liable for the breach of essential contractual obligations (cardinal obligations). Liability in such cases is limited to foreseeable, typically occurring damages.

The above limitations of liability do not apply to claims under the German Product Liability Act (Produkthaftungsgesetz).

These terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a consumer residing in the EU, you also benefit from the mandatory provisions of consumer protection law of your country of residence.

For consumers, the place of jurisdiction is determined by statutory provisions. For merchants, the place of jurisdiction is Bad Wildungen, Germany.

The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Should individual provisions of these terms be or become invalid, the validity of the remaining provisions shall remain unaffected.

We reserve the right to amend these terms at any time. Changes will be published on this page. The terms applicable at the time of your order shall apply.